Shipping Within India

Delivery timelines may vary depending on the customer’s location, courier availability, weather conditions, public holidays, or other unforeseen operational delays.

• Kerala: 3–7 business days
• Across India: Up to 15 business days depending on deliverability and operational factors

Shipping Charges

• Free Shipping is available on all orders above ₹320
• Orders below ₹320 may incur a standard shipping fee calculated during checkout

Order Processing & Dispatch

Orders are usually processed and dispatched within 1–2 business days after successful order confirmation.

Dispatch timelines may vary due to:

• Product availability
• Raw material availability
• Operational delays
• High-demand periods

International Shipping

Hezfun currently offers international shipping to selected countries. International orders are generally delivered within 15–20 business days after dispatch depending on destination country, customs clearance procedures, and local courier operations.

Customers are responsible for any customs duties, import taxes, or additional charges imposed by their country's customs authorities.

Packaging & Delivery Guidelines

At Hezfun, we prioritize secure and quality packaging to ensure products reach customers in excellent condition.

Please do not accept the package if:

• The outer seal is broken
• The package appears tampered with
• The product packaging is visibly damaged

Returns & Replacements

As HEZFUN products are consumable food items, we do not offer general returns once products have been delivered and accepted.

Returns or replacements are accepted only if the product is damaged before reaching the customer or arrives in an unusable condition due to transit-related issues.

Eligible cases include:

• Broken, unsealed, or tampered product before delivery
• Incorrect product delivered

Non-Returnable Conditions

• Change of mind
• Taste preferences
• Opened or consumed products
• Minor external packaging wear caused during shipping

Return Request Window

Customers must raise any return or replacement request within 48 hours (2 days) from the time of delivery.

Requests submitted after this period may not be eligible for review or processing.

Required Proof for Claims

To process a replacement or refund request, customers may be asked to provide:

• Order details
• Clear photos of the package/product
• Images showing the issue or damage
• Unboxing video (recommended for verification)

Refund Policy

As HEZFUN products are consumable food items, we do not offer refunds once products have been delivered and accepted by the customer.

Refunds are eligible only if the product is damaged before reaching the customer or arrives in an unusable condition due to transit-related issues.

Approved refunds will be processed to the original payment method used during purchase after verification by the Hezfun support team.

Contact & Support

For shipping, delivery, refund, replacement, or product-related assistance, customers may contact the Hezfun support team.

Email: care@hezfun.com

Phone: 7012705295

We are committed to providing a smooth and premium customer experience with every Hezfun order.